Ignite
Support
We're here to help.
Have a question or running into trouble? The fastest way to reach us is email — we read every message.
Email our team
team@ignite.inkCommon questions
My alarm didn't go off
Make sure notifications and alarm permissions are enabled for Ignite, that your device isn't powered off, and that the alarm is toggled on in the app. Ignite is designed to ring through silent mode and Focus, but it still depends on your device's hardware and battery.
It won't recognize my item when I scan
Scan in reasonable light and fill the frame with your item. For tougher items, add a few extra angles (front, back, a side) in the app — more angles make recognition far more reliable. Choose something with a distinct label, logo, or texture rather than a plain surface.
I forgot my password
On the sign-in screen, tap “Forgot password?” and we'll email you a reset code. Codes expire after a few minutes, so use the most recent one.
How do I manage or cancel my subscription?
Subscriptions are handled by the App Store. Open the Settings app → tap your name → Subscriptions → Ignite to change or cancel. You can cancel anytime; access continues until the end of the current period.
How do I delete my account?
Open the account menu in the app and choose Delete Account. This permanently removes your email, alarm, wake item, and wake history from our servers. It can't be undone.
I got a new phone
Sign in with the same email and your alarm and streak come right back. You'll re-capture your wake item's photo on the new device, since photos are stored locally for your privacy.